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Exam 7: Processes, Organizations, and Information Systems

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Question 31

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Information systems improve process quality by ________.

A) duplicating data
B) entirely replacing human activity
C) changing the work culture
D) controlling process flow

E) C) and D)
F) All of the above

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Question 32

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________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

A) Business process modeling
B) Business process reengineering
C) Business process outsourcing
D) Enterprise resource planning

E) All of the above
F) None of the above

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Question 33

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Which ERP vendor acquired PeopleSoft and Siebel?

Which of the following workgroup processes is related to manufacturing?

Which of the following is a solution for problems arising from information silos?

Jobcon Electronics Inc.'s market strategy for the coming year is to capture a larger market share by upgrading the technology used in its products. The company's R&D department works on technologically enhancing the products. The new products are an instant hit in the market and considerably increase Jobcon's market share. This is an example of the R&D department's ________.

Structured processes are adaptive processes that change structure rapidly and readily.

What are the four phases of the customer life cycle? Briefly describe each phase.

Which of the following statements about enterprise information systems is true?

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process?

________ are predesigned procedures for using software products.

Lilian interviews ten applicants for the position of sales manager in her organization. Based on the applicants' qualification and experience, she selects the best candidate. Lilian belongs to the ________ workgroup.

The two dimensions of process quality are ________.

________ are formally defined, standardized processes that involve day-to-day operations.

Define structured processes and list their characteristics.

The structure of a process has no bearing on its efficiency.

________ is a measure of the ratio of process outputs to inputs.

Which of the following workgroup processes is related to customer service?

In distributed systems, applications processing is distributed across multiple computing devices.

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.