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Market stakeholders include nongovernmental organizations and the media.

A) True
B) False

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Which of the following statements is not true about the interactive social system?


A) Business and society need, as well as influence, each other.
B) The boundary between business and society is clear and distinct.
C) Business is a part of society, and society penetrates far and often into the business.
D) Business and society are both separate and connected.

E) A) and B)
F) C) and D)

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Stakeholders involved with one part of a company often may have little or no involvement with another part of the company.

A) True
B) False

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Which of the following statements is (are) correct about stakeholder' power?


A) Different stakeholders have different types and degrees of power.
B) Stockholders' voting power is limited to the percentage of stock owned by the stockholder.
C) It uses resources to achieve a desired decision or outcome.
D) All of the above.

E) None of the above
F) A) and B)

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Which argument says that stakeholder management realistically depicts how companies really work?


A) Descriptive argument.
B) Instrumental argument.
C) Normative argument.
D) Fiduciary argument.

E) B) and C)
F) A) and D)

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Nonmarket stakeholders are those that engage in economic transactions with the company as it carries out its primary purpose of providing society with goods and services.

A) True
B) False

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Stakeholders stand out to managers when they exhibit:


A) Integrity, power, and legitimacy.
B) Power, legitimacy, and urgency.
C) Integrity, loyalty, and power.
D) Legitimacy, loyalty, and urgency.

E) C) and D)
F) All of the above

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B

Describe and give examples of the external forces that shape the relationship between business and society.

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A stakeholder analysis:


A) Creates equality among all stakeholder interests.
B) Allows managers to examine two primary questions.
C) Involves understanding the nature of stakeholder interests.
D) All of the above.

E) A) and D)
F) All of the above

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The four types of stakeholders' power recognized by most experts are:


A) Voting, economic, political, and legal power.
B) Social, legal, environmental, and political power.
C) Social, regulatory, voting, and media power.
D) Economic, media, legal, and political power.

E) A) and B)
F) A) and C)

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A stakeholder map is a useful tool, because it enables managers to see quickly how stakeholders feel about an issue and whether salient stakeholder tend to be in favor or opposed.

A) True
B) False

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What kind of power might a local community use to influence a company's decisions?


A) Publicizing an issue.
B) Lobbying government policy makers for regulations.
C) Challenging whether a business activity should continue to operate.
D) All of the above.

E) B) and C)
F) B) and D)

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Departments, or offices, within an organization that reach across the dividing line that separated the company from groups and people in society are:


A) Inter-departmental divisions.
B) Geographical location areas.
C) Boundary-spanning departments.
D) Organizational maps.

E) All of the above
F) A) and B)

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C

The stakeholder theory of the firm argues that a firm's sole purpose is to create value for its shareholders.

A) True
B) False

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A successful business must meet its:


A) Economic objectives.
B) Social objectives.
C) Economic and social objectives.
D) Top executives' expectations.

E) A) and B)
F) B) and C)

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Customers can exercise economic stakeholder power by:


A) Voting on a proposed merger for the company and a competitor.
B) Boycotting products if they believe the goods are too expensive.
C) Attending the company's annual meeting.
D) Applying for a job with the company.

E) All of the above
F) B) and D)

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The interests of different stakeholders often coincide.

A) True
B) False

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True

Which of the following is not considered to be a nonmarket stakeholder?


A) Government agencies.
B) The natural environment.
C) Activist groups.
D) Non-governmental organizations.

E) B) and C)
F) A) and B)

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Which of the following examples best illustrates the boundary exchanges a company would encounter according to the general systems theory?


A) An industrial company installs new equipment in its plant to comply with environmental regulations.
B) A software company develops an application for a client.
C) A purchasing department employee negotiates a price on parts from a supplier.
D) All of the above.

E) All of the above
F) B) and C)

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A number of European countries require public companies to include employee members on their boards of directors, so:


A) The employees are available to answer questions.
B) Management does not have to attend the meetings.
C) That their interests will be explicitly represented.
D) They have more power than any other stakeholder.

E) B) and C)
F) A) and B)

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